This section will establish baseline information for your company. It is also used to determine some general parameters regarding the relative size and scale of your business for purposes of this audit.
	This section is used to determine how much your company is spending annually on publishing, and how much it could potentially save with a product information management system. Most companies have very complex publishing requirements, relating to different customers, markets, languages, currencies and output media types for print, CD and the Web.
	This section specifically involves metrics relating to order processing and order fulfillment, and if a company's processes are helping or hurting the bottom line. Order processing and fulfillment can be a significant source of customer agitation, loss of goodwill, and margin erosion if not done effectively.
	This section is used to determine costs, and potential savings associated with assisting customers. A customer service desk is vital to maintaining customer satisfaction, through speed and efficiency of issue resolution. A product information management system can be a significant contributor to customer satisfaction through the prevention of such issues as invoicing errors and erroneous orders.
	This section is used to determine costs associated with pricing management processes. Price management is a highly volatile area of business practice which can have significant impact on areas relating to customer support, selling chain relations, supplier relations, order support and also has a direct impact on gross revenue, new revenue opportunities, and profit.